Returns

Our Return Policy is governed on grounds of Reason for Return, Eligibility of the product for Returns & When Return Request was initiated.

1) Reason for Return

1.1) Arbitrary return request or Return due to change in selling price will not be entertained.
1.2) Returns are accepted on the grounds of Damage/Loss/Breakages/Wrong Product or delay in delivery beyond stipulated Delivery Time Frame.
1.3) Customer needs to provide clear photos of the product/delivery parcel/courier consignment in case of Damage/Loss/Breakages for verification.
1.4) Customer need to send us email (cs@smiledentalstore.com) with the relevant details; telephonic or any other form of communication is not accepted.

2) Eligibility of the product for Returns

2.1) It is important to return the product/s to us in original condition.
2.2) The product/s should be in Re-Salable condition.
2.3) Used products, products with opened seals are not eligible for returns in any condition.
2.4) Warranty, Guarantee, any kind of Post Sale Service or Technical Support, Technical Assistance or Upgradation, Software / Hardware Upgradation or Compatibility assistance is not directly provided by Smile Dental Store.  Customer need to directly communicate with with respective manufacturer, importer, marketing company or the authorized reseller for the product or service. Smile Dental Store may help to initiate commination with available resources.

7 Days Return Policy

Important: Returns are accepted on the grounds of  Damage/Loss/Breakages/Wrong Product.
We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item etc.).

Arbitrary return request or Return due to change in selling price will not be entertained.
Final decision is reserved with Smile Dental Store.

It is mandatory to to the buyer to inform us regarding the issue/problem with the product within 48 Hours after the delivery of the order.
Customer need to send us email (cs@smiledentalstore.com) with the relevant details; telephonic or any other form of communication is not accepted.
Customer needs to provide clear photos of the product/delivery parcel/courier consignment in case of Damage/Loss/Breakages for verification.

The buyer need to arrange Return Shipment & Pay the shipping expenses for the products in cases when we have confirmed acceptance of return for the product/s.
It is important to return the product/s to us in original condition.
The product/s should be in Re-Salable condition.
Used products, products with opened seals are not eligible for returns in any condition.
It is mandatory to the customer to pack the product with original packaging & wrap it in secure protective wrapping in order to avoid possible shipping damage.
We reserve right to inspect and decide on condition of return shipment.
Safe & secure return delivery of the product/s is responsibility of the customer.

You should expect to receive your refund within one week after the return shipment has been delivered to us.