Buyer Competency Policy
Buyer Competency Policy for NON-OTC / Prescription Products
Purpose of this policy is to ensure that buyers should understand the legal liabilities, restrictions & documentation required for purchase of Prescription Drugs which are also referred as Non-OTC (Over-The-Counter) drugs.
Very common products which may require this legal compliance are Surface & Local Anesthetic Agents, Injection Needles, certain products used in Surgical Procedures.
This page guides the Buyer Competency Policy adopted for sale pertaining to certain Non-OTC Prescription Medical/Dental Drugs, Medicines, Equipment, Devices or Instruments.
Please note Smile Dental Store is Registered Pharmacy Store with Qualified Registered Pharmacist dealing with medicinal products.
As per the applicable laws certain products are need to be sold to only qualified individuals or institutions who have legal competency pertaining to use, stocking buying or selling of the product or services.
At Smile Dental Store we make sure that all laws are followed during sale of medicins or equipments which requires professional documentation. We make sure that only eligible qualifies person should order these products.
This policy mainly applied to certain medical, dental products which requires professional qualification or formal professional recommendation pertaining to the product/s. These products will only be sold or shipped or dispensed when legal requirements are fulfilled. The details of the applicability of this policy or sale related restrictions may or may not be mentioned on the product listing page on www.smiledentalstore.com. Buyer need to provide his/her legal eligibility details for every order and every product whenever applicable.
Self Declaration to be provided by buyer for legal, professional competency for purchase of medical drugs, instruments or equipment.
In order to ensure safe use of the products; we need to make sure the products are purchased by legally eligible person/s. One or more product from your online order may needs to be purchased by or used by or to be sold to legally competent & professionally eligible person or institute.
For the same purpose kindly provide us with more details so that we can process your order without any delay.
If you are a Private Practicing Medical Professional/Dental Surgeon/Veterinary Surgeon:
Please provide scan or photo copy of written purchase request of the product/s on your professional letterhead. Please note your letterhead document need to have professional qualification along with recent date mentioned on it.
If you are medical patient who has been advised for this/these product/s:
Please provide valid Medical Prescription of Registered Medical Practitioner.
If you are a Medical/Dental/Veterinary Student:
Please provide scan or photo copy of your current Identity Card provided by your professional institute.
If you are purchasing for Private or Government or Armed Forces related Medical/Dental/Veterinary Collage or Hospital or Research Institute or Retail/Wholesale Medical pharmacy:
Please provide scan or photo copy of active Drug License along with written purchase request of the product/s on your letterhead of the institution.
Please note without valid documentation order may not be processed. For institutional or pharmacy related orders billing details will edited to name of that competent establishment.
FAQs
Use, consumption, stocking, purchase & sale of certain healthcare products including medical/dental drugs, equipment & instrument is restricted for legally qualified individuals only. Otherwise it is treated of breach of applicable law.
If you are a registered practicing qualified healthcare provider; you need to provide your details including professional qualification, registration number in a sample format as provided above.
No, the details need to be provided for each and every order.
Our qualified Registered Pharmacist check details of very order & order related documentation.
Yes, Smile Dental Store is Registered Pharmacy Store. We have Registered Pharmacist working for Smile Dental Store.
We suggest you to provide your documents at earliest with your order. If we do not receive the documents within 5 working days; your order will be treated as cancelled from our end.
The documentation will remain safe & private with us. We respect privacy of your shared documents. Your documents will not be shared will anyone until and unless it is required by law. We will not dispose, return, exhibit these documents once submitted in any form irrespective of the order status.
First you need to place your order and then provide supporting documents. It help our support team to organize and validate the documents with ease.
We suggest you to provide documentation of all ordered items together for that order.
Changes in a confirmed order may not be possible for different reasons. We will suggest you to request cancellation of the complete order. Kindly contact our customer support team for your assistance. Once your get cancelled from our end; you can place new order with required products.
Please prepare the documents in suggested formats and send it to us on email cs@smiledentalstore.com. Please do mention your order number along with the documents. Our sales team may contact you if we need additional information.