We engage reputed courier services like Delhivery Courier, Ecom Express, FedEx, Blue Dart, Exprees Bees courier to deliver most of the orders. For certain locations we use Speed Post Service from India Post.
How do I get tracking details of my order?
We update tracking details on website within 24 working hours after dispatch of your order. You may receive notification with email and/or SMS. You can always find tracking details in your Account section after log-in to your account.
How fast do you ship orders?
We usually ship orders within 24 working hours.
Delivery Time Frame is 4 to 15 working days.
What if I need next-day delivery or delivery by this week end?
Unfortunately we can not offer Next Day Delivery or any kind of Guaranteed Delivery by Specific Date kind of service for any order.
What if my order is late?
Our standard Delivery Time Frame is 4 to 15 working days. If your order is further delayed you can ask for order cancelation
Can I ask my order to be shipped with Courier of my choice.
You can suggest names of one or more your preferred courier services available in your delivery locations while placing your order. We will try to ship your order with one of the preferred courier partner but we can not assure you about the same.
Can I get contact number of Courier Delivery Boy?
Probably no. Parcel delivery entirely handled by the respective courier service. In case if you need to contact courier service for some reasons; you need to contact Customer support service of the particular Courier Service. We at Smile Dental Store can not provide contact details of Delivery Boy or local office of Courier Service.
What if I have not received my parcel but it says it's delivered?
Usually courier person makes a call on the provided number before arriving for delivery of the parcel. Also you might get SMS or email notification prior to delivery attempt by courier service. Kindly pay attention on these notifications. Sometimes the parcel is accepted by some other person at your delivery location. First make sure if the parcel has been delivered to someone from your clinic / office staff or any member of your family. If in case you still do not find your parcel please contact us; we will ask courier service for investigations.
SHIPPING / DELIVERY
We can ship to virtually any address withinINDIA. (NO INTERNATIONAL SHIPPING)
We usually ship orders within 24 working hours.
Order Delivery Time Frame is 4 to 15 working days, excluding holidays.
Please also note that the shipping rates for many items we sell are weight-based or order value based. We engage reputed courier services & in certain case we use India Post Speed Post Service. Every parcel shipped can be tracked with the provided tracking number. Tracking number is updated on the website within 24 hours of shipping.
Shipping Charges (upadted14-011-2020)
Prepaid Orders: Free shipping for orders of product value over Rs 2,500.00 (including taxes)
Shipping charges applicable for orders value less than Rs 2,500.00 (including taxes). Free shipping may not be applicable for certain products regardless of the total order value.
Cash On Delivery (COD) Orders: Extra shipping charges applicable for Cash On Delivery Orders. Cash On Delivery may not be available for certain products.