We engage reputed courier services like Delhivery Courier, Ecom Express, FedEx, Blue Dart, Exprees Bees courier to deliver most of the orders. For certain locations we use Speed Post Service from India Post.

We update tracking details on website within 24 working hours after dispatch of your order. You may receive notification with email and/or SMS. You can always find tracking details in your Account section after log-in to your account.

We usually ship orders within 24 working hours.
Delivery Time Frame is 4 to 15 working days.

Unfortunately we can not offer Next Day Delivery or any kind of Guaranteed Delivery by Specific Date kind of service for any order.

Our standard Delivery Time Frame is 4 to 15 working days. If your order is further delayed you can ask for order cancelation

You can suggest names of one or more your preferred courier services available in your delivery locations while placing your order. We will try to ship your order with one of the preferred courier partner but we can not assure you about the same.

Probably no. Parcel delivery entirely handled by the respective courier service. In case if you need to contact courier service for some reasons; you need to contact Customer support service of the particular Courier Service. We at Smile Dental Store can not provide contact details of Delivery Boy or local office of Courier Service.

Usually courier person makes a call on the provided number before arriving for delivery of the parcel. Also you might get SMS or email notification prior to delivery attempt by courier service. Kindly pay attention on these notifications. Sometimes the parcel is accepted by some other person at your delivery location. First make sure if the parcel has been delivered to someone from your clinic / office staff or any member of your family. If in case you still do not find your parcel please contact us; we will ask courier service for investigations.