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Returns

[vc_row][vc_column][vc_toggle title=”What is the Return Policy?”]You can return the product unused, un-opened and in the same condition as you received it within 7 days from delivery, in its original packaging, along with the invoice for a refund. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags, literature and invoice, failing which refund may not be possible. Please refer to Return policy for details.[/vc_toggle][vc_toggle title=”Is this unconditional return?”]No, return request need to meet certain pre-requisites. It is not possible to offer un-conditional return for all products. Not all products are are eligible for return. Products/Services sold on discounted price, special price & special price related to near expiration date of the product are not eligible for returns.[/vc_toggle][vc_toggle title=”What is 7-Days Return Policy?” css=”.vc_custom_1621418854894{background-color: #91d387 !important;}”]Customer can initiate Returns Request within 7 Days of receipt/delivery of the parcel. The product/s need to meet following conditions.

  • Un-Opened condition. Original packaging should be intact.
  • Un-Used Condition.
  • Re- Salable condition.
  • Products which are sold in combo, group, bundle or combination offers can not be returned individually. The complete combo, group, bundle or combination of the products need to be retuned.

For orders under 7 Days Return policy; customer need to arrange & pay for return shipment once the return request is accepted by us.[/vc_toggle][vc_toggle title=”How do I initiate return?”]Customer need to contact us to initiate a return request.
It is mandatory for the customer to send us email (cs@smiledentalstore.com) with the relevant details (order number/id, order date); telephonic, online chatting or any other form of communication is not accepted.
Customer needs to provide clear photos of the product/delivery parcel/courier consignment in case of Damage/Loss/Breakages for verification.

Once we receive intimation for Return Request. We verify the details of the order, product, photographs & relevant details provided by customer. We may ask customer to provide further details supporting the return request.[/vc_toggle][vc_toggle title=”Who arrange & pay for return shipment?”]There are two scenarios.

  1. We arrange & pay: If there is Issue in order fulfilment; wrong product, wrong quantity, damaged product. Smile Dental Store will arrange & pay for return shipment.
  2. Customer arrange & pay: All returns apart from Issue in order fulfilment from Smile Dental Store.
    For orders under 7 Days Return policy; customer need to arrange & pay for return shipment.

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RETURNS POLICY

IMPORTANT INFORMATION. KINDLY READ & UNDERSTAND.

Our Return Policy is governed on grounds of Reason for Return, Eligibility of the product for Returns & When Return Request was initiated.

1) Reason for Return

1.1) Arbitrary return request or Return due to change in selling price will not be entertained.
1.2) Returns are accepted on the grounds of Damage/Loss/Breakages/Wrong Product or delay in delivery beyond stipulated Delivery Time Frame.
1.3) Customer needs to provide clear photos of the product/delivery parcel/courier consignment in case of Damage/Loss/Breakages for verification.
1.4) Customer need to send us email (cs@smiledentalstore.com) with the relevant details; telephonic or any other form of communication is not accepted.

2) Eligibility of the product for Returns

2.1) It is important to return the product/s to us in original condition.
2.2) The product/s should be in Re-Salable condition.
2.3) Used products, products with opened seals are not eligible for returns in any condition.
2.4) Warranty, Guarantee, any kind of Post Sale Service or Technical Support, Technical Assistance or Upgradation, Software / Hardware Upgradation or Compatibility assistance is not directly provided by Smile Dental Store.  Customer need to directly communicate with with respective manufacturer, importer, marketing company or the authorized reseller for the product or service. Smile Dental Store may help to initiate commination with available resources.

7 Days Return Policy

Important: Returns are accepted on the grounds of  Damage/Loss/Breakages/Wrong Product.
We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item etc.).

Arbitrary return request or Return due to change in selling price will not be entertained.
Final decision is reserved with Smile Dental Store.

It is mandatory to to the buyer to inform us regarding the issue/problem with the product within 48 Hours after the delivery of the order.
Customer need to send us email (cs@smiledentalstore.com) with the relevant details; telephonic or any other form of communication is not accepted.
Customer needs to provide clear photos of the product/delivery parcel/courier consignment in case of Damage/Loss/Breakages for verification.

The buyer need to arrange Return Shipment & Pay the shipping expenses for the products in cases when we have confirmed acceptance of return for the product/s.
It is important to return the product/s to us in original condition.
The product/s should be in Re-Salable condition.
Used products, products with opened seals are not eligible for returns in any condition.
It is mandatory to the customer to pack the product with original packaging & wrap it in secure protective wrapping in order to avoid possible shipping damage.
We reserve right to inspect and decide on condition of return shipment.
Safe & secure return delivery of the product/s is responsibility of the customer.

You should expect to receive your refund within one week after the return shipment has been delivered to us.

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