Delivery and Returns
We can ship to virtually any address in INDIA. (NO INTERNATIONAL SHIPPING)
Please also note that the shipping rates for many items we sell are weight-based.
We engage reputed courier services & in certain case we use India Post Speed Post Service.
Every parcel shipped can be tracked with the provided tracking number.
Tracking number is updated on the website within 24 hours of shipping.
You may return most new, unopened items within 7 days of delivery for a full refund.
Important: Returns are accepted on the grounds of Damage/Loss/Breakages/Wrong Product.
Arbitrary return request or Return due to change in selling price will not be entertained.
Final decision is reserved with Smile Dental Store.
However it is mandatory to to the buyer to inform us regarding the issue/problem with the product within 48 Hours after the delivery of the order.
Customer need to send us email (email@example.com) with the relevant details; telephonic or any other form of communication is not accepted.
Customer needs to provide clear photos of the product/delivery parcel/courier consignment in case of Damage/Loss/Breakages for verification.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item etc.).
You should expect to receive your refund within one week after the return shipment has been delivered to us.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.