Delivery and Returns
We can ship to virtually any address in INDIA. (NO INTERNATIONAL SHIPPING)
Please also note that the shipping rates for many items we sell are weight-based or order value based.
We engage reputed courier services & in certain case we use India Post Speed Post Service.
Every parcel shipped can be tracked with the provided tracking number.
Tracking number is updated on the website within 24 hours of shipping.
- Prepaid Orders: Free shipping for orders of product value over Rs 2,500.00 (including taxes)
Shipping charges applicable for orders value less than Rs 2,500.00 (including taxes).
Free shipping may not be applicable for certain products regardless of the total order value.
- Cash On Delivery (COD) Orders: Extra shipping charges applicable for Cash On Delivery Orders.
Cash On Delivery may not be available for certain products.
No Returns Accepted
Important: Returns are accepted on the grounds of Damage/Loss/Breakages/Wrong Product.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item etc.).
Arbitrary return request or Return due to change in selling price will not be entertained.
Final decision is reserved with Smile Dental Store.
However it is mandatory to to the buyer to inform us regarding the issue/problem with the product within 48 Hours after the delivery of the order.
Customer need to send us email (email@example.com) with the relevant details; telephonic or any other form of communication is not accepted.
Customer needs to provide clear photos of the product/delivery parcel/courier consignment in case of Damage/Loss/Breakages for verification.
The buyer need to arrange Return Shipment & Pay the shipping expenses for the products in cases when we have confirmed acceptance of return for the product/s.
It is important to return the product/s to us in original condition.
The product/s should be in Re-Salable condition.
Used products, products with opened seals are not eligible for returns in any condition.
It is mandatory to the customer to pack the product with original packaging & wrap it in secure protective wrapping in order to avoid possible shipping damage.
We reserve right to inspect and decide on condition of return shipment.
Safe & secure return delivery of the product/s is responsibility of the customer.
You should expect to receive your refund within one week after the return shipment has been delivered to us.